Agreement between the Clients & Book2Holiday

While accessing, using, browsing or making a booking through Book2Holiday, Users must accept that they are agreed to the terms and conditions of our portal. In case of any violation, Book2Holiday reserve all the rights for taking any legal actions against them.

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(Policy updated on 31 Jan 2023):-

•The total price displayed on the site or quote includes all applicable government taxes apart from any local taxes (Tourism Dirham, Cess Tax, and Gratuities) that must be borne by the traveller at the Hotel or Cruise Counters.

• In case of an increase in the fare in the issuance of the Air ticket, due to airlines, a miscalculation in the amount due to server error and from the bank’s payment gateway issue then Book2Holiday reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to Book2Holiday, after the communication from Book2Holiday to avoid any discomfort.

• You are required to pay the entire amount prior to the confirmation of your booking.

• To get an infant’s ticket issued, the age of the infant must be below 2 years and make sure that they have valid proof-of-age documents when they are checking in and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of the infant is 24 months or above, then you need to book a separate booking as a child.

• To get any child ticket issued, the age of the child must in between 2-12 years and make sure that they have valid proof-of-age documents when they are checking in, and remember that the child must be accompanied by an adult at least 18 years old.

• All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.

• The company is not responsible for any delay or cancellation of flights from the airline’s end.

• If the ticket is cancelled directly from the airline’s website, office or call centre, the customer needs to inform Book2Holiday.com for the refund to be processed. Please note that Book2Holiday do not get any alert from airlines directly.

Flight Amendment & Cancellation Policy:-

• Airlines have their own cancellation policies. Any refunds will be processed according to the airline’s terms.

• Book2Holiday will charge a service fee in addition to the airline’s cancellation charges.

• Book2Holiday levies a negligible amount of Rs.1200 per passenger for domestic and Rs. 2200 per passenger for international air tickets as Service Charges.

• Some bookings may be non-refundable as per the specific airline’s policy.

• Cancellations can be made by sending an email (cs@book2holiday.com) to Book2Holiday.

• We assist you in making various amendments for bookings. In a few cases, you need to contact the airline directly.

• Amendment charges on Book2Holiday are subject to change as per the policy of the airline, which varies due to flight timings and booking class.

• To cancel the tickets within 24 Hrs of the journey, Book2Holiday recommends customers contact directly to the airline and after that, send the cancellation request on our website for refunds.

• In the case of a No-show, the refund amount entirely depends upon the airlines. Book2Holiday has nothing to do with the refund amount. Book2Holiday will refund the same amount to the customer, which we receive from airlines in case of No-Show. Only Book2Holiday Service Charges will be applicable.

• In case of direct cancellation through airlines due to any reason then we will provide the alternate option if available and the difference amount is borne by the traveller. Book2Holiday are not responsible for flight cancellation or measuring schedule change.

Holidays Tour Package Amendment & Cancellation Policy:-

• Cancellation charges depend on the type of package booked.

• Any non-refundable components (such as flights, activities, or special promotions) will not be refunded as per supplier policy.

• Cancellations made 30 days or more before the travel date: Full refund (minus service charges, if applicable).

• Cancellations made 20–29 days before the travel date: 50% refund of the booking amount.

• Cancellations made 16–19 days before the travel date: 25% refund of the booking amount.

• Cancellations made less than 15 days before the travel date: No refund will be provided.

• Visa fees are non-refundable once the visa has been applied.

• GST, Payment Gateway charges, Token Amount (Holding amount of services + Remittance Charges* up to US$ 75/* or as per Currency Conversion- If its International Holiday Packages) and Book2Holiday Service Fee will be Non-refundable.

• Please note: – Flight /Train Ticket, Hotel rooms & rates are subject to availability at the time of confirmation.

• In case of unforeseen events such as road blockages due to strikes or agitations, natural disasters, medical emergencies, pandemics, or delays/cancellations of flights and trains, travel disruptions may occur. Additionally, monsoon rains and extreme weather conditions can significantly impact journey durations throughout the year. Since these factors are beyond our control, any additional expenses arising from such situations will be the sole responsibility of the traveler. Book2Holiday will apply a cancellation fee in accordance with standard policies if a booking is canceled under these circumstances.

General Terms:-

• Book2Holiday, as being a reputed and responsible travel agency, provides you with the best possible information about hotels, airlines, transportation, and railways. However, it is advised to all the clients to make a personal inquiry to avoid any confusion & mess.

• We are not responsible for any delay & alteration in your trip due to unavoidable circumstances, which can be anything.

• We are not responsible for any damage, loss or injury made while enjoying the holiday packages provided by us. You are accountable for your own safety measures.

• We are also not accountable for any human error that goes unnoticed by the clients and our staff.

• Above rates are subject to availability, 100% amount needs to be paid for flight tickets in advance for issuance of tickets while doing flight tickets if the price varies, then the same shall be borne by the traveller or any alternate option will be advised, if available.

• Date of travel change, or any other change requested by the traveller after confirmed booking, depends on availability, and if any price change happens to be borne by the traveller only.

• In case we are not able to provide the same hotels as are mentioned, then we shall provide similar alternate properties, A change in the price if any will be advised and be borne by the traveller. If the Passenger cancels the booking due to the non-availability of rooms or tickets, then the cancellation policy is applicable. If the package is cancelled by us, then the Passenger will get the full refund apart from GST/Payment Gateway/Govt. Tax.

• No-shows and early departures are non-refundable.

Refund Process:-

• Refunds (if applicable) will be processed within 7–21 business days to the original payment method or as per supplier policy.

• Any bank or transaction charges will be deducted from the refund amount.

• The Credit Note will be provided to all customers who fall under the cancellation policy and the credit note is non-refundable (If the Supplier provides the credit note). Credit Notes should be used with the credit validity after that it's non-refundable and Book2Holiday is not responsible for that.

Modification Policy:-

We reserve the right to revise the Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary. You may always submit concerns regarding this Policy via email to us at admin@book2holiday.com. Book2Holiday shall endeavour to respond to all reasonable concerns and inquiries. For more information, please email us at admin@book2holiday.com